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  • 1. How much time before departure should I be at the airport in advance?
    It is recommended to arrive at the airport at least 2 hours before your scheduled departure to minimize stress and ensure sufficient time for check-in, security checks and other travel formalities. At larger international airports and prior to intercontinental travel, it is recommended to arrive at the airport 3 hours before departure.
  • 2. Can I choose my own seat on the plane?
    Depending on the airline - Seat allocation policies may vary between airlines. Some airlines offer free seat assignment depending on the type of ticket fare. Other airlines may charge for selecting specific seats or offer this option as an additional service for a fee. Depending on the class of ticket - Business or first class passengers often have free seat selection. In economy class, free seat selection may be limited, and specific seats may be available based on availability. Before booking, it's a good idea to check what seat assignment options a particular airline offers to avoid possible additional fees or surprises during the booking process.
  • 3. Is online check-in mandatory? When does online check-in start?
    Online check-in is optional, although required for low-cost airlines like Ryanair, Wizzair and EasyJet. It can usually be started 24 hours before departure, but the time can vary between carriers and routes. Online check-in allows you to print boarding passes, select seats and submit baggage information. Passengers who complete it can reduce their time at the airport by going directly to the gate. If online check-in is not available, traditional airport check-in can be used, but early arrival is recommended.
  • 4. Are airline tickets canceled after purchase?
    Airline tickets can be canceled, but the conditions depend on the type of ticket. There are non-refundable, partially refundable and fully refundable tickets, with different cancellation fees. It's a good idea to check your carrier's cancellation policy before purchasing.
  • 5. Can I change the flight date in the ticket ?
    It is usually possible to change the flight date on a ticket, but the rules and fees may vary depending on the carrier and type of ticket. The fee for rebooking can vary and depends on a number of factors, such as the route of the flight and the time of the change. It is important to read the terms and conditions of the ticket before purchasing.
  • 6. Can I change my passenger information after purchasing a ticket?
    Changing passenger data on scheduled airline tickets is usually not possible. On low-cost airlines, the change is possible, but involves an additional fee. If you need to change passenger data, it is advisable to contact a travel assistant, but additional fees or costs may apply, and the availability of options may be limited by the terms of the ticket. It is therefore advisable to contact an assistant as early as possible to discuss the details and avoid unforeseen problems during the trip.
  • 7. What hand luggage / checked baggage can I take with me?
    Hand luggage: Check dimensions and weight - Airlines specify the maximum dimensions and weight of hand luggage. Typically it should not exceed 55x40x23 cm and weigh 7-10 kg, but rules may vary depending on the carrier. Remember about essential items - It is worth having travel documents, medicines, electronics, cosmetics and valuable items in your hand luggage. Checked Baggage: Dimension and weight limits - Airlines also set limits for checked baggage. Standard dimensions are 158 cm (the sum of length, width and height), and the maximum weight is 19-32 kg, depending on the travel class and carrier. Please note that you will usually have to wait for your checked baggage to be unloaded upon arrival at your destination airport. Before traveling, it is always a good idea to check specific baggage requirements on the airline's website to avoid additional fees or unpleasant surprises at the airport.
  • 8. Co należy zrobić w przypadku anulacji lotu będąc po odprawie na lotnisku / przed odprawą?
    Contact the carrier: If you learn of a flight cancellation, whether you have already checked in at the airport or not, it is important that you contact the airline as soon as possible. If you have already been to the airport, go to the customer service/transfer desk or use the carrier's hotline. If you have not checked in yet, please call or use the online contact form. Ask about alternative connections: Request information about available alternative flights to your destination. Sometimes airlines may offer to book you on another route with the same tickets or provide you with a refund. Request a refund: If alternative flights do not meet your needs, ask for a refund of your airline tickets. Most carriers are obliged to refund money for a canceled flight. Check your rights: Consult the airline regarding your rights as a passenger and possible compensation. You may be entitled to financial compensation, accommodation or meals in the event of long delays. Plan your next steps: If the carrier does not offer satisfactory compensation, plan your next steps. This may include finding alternative transport, reserving accommodation for the next night, and thoughtfully addressing the possible consequences of a flight cancellation for your trip. If you cooperate with MYWAY, just call us and we will find the best possible flight connection.
  • 9. Is a transfer always guaranteed?
    A transfer is not always guaranteed, but is usually included in airline tickets from one airport to another. However, there are certain factors that may affect whether a transfer will be possible: Delays - A delay in your first flight can significantly impact your ability to connect to your second flight. Despite airlines' best efforts, delays can make connecting flights impossible. Additionally, a delay to the second flight may also result in a missed connection to the next flight, especially if the time between flights is short. If you travel on one ticket, the airline should provide you with another available flight. Formalities - Going through formalities such as re-clearance or security checks can significantly increase the time needed to transfer. In some airports you may have to go through security even if you are connecting at the same airport. If additional formalities are required during your transfer, it is important to plan your time appropriately to avoid missing your connection. Transfer Location - Some airports are more complicated than others when it comes to transfers. Large airports, such as international hubs, may be more flexible and may offer more connecting options, but may also be more complex to navigate. When planning multi-section journeys with MYWAY, you are guaranteed that the transfer time will be optimized in the best possible way.
  • 10. What if a transit connection is lost?
    If you have missed a transit connection due to a delay or other problems with the original flight, you should report to the transfer desk at the airport in question. Ask customer service or an airline representative to change your flight to the next available flight. In some cases, the airline may be responsible for providing alternative connections, compensation or support for the missed connection. However, it is worth remembering that situations such as delays caused by weather conditions or force majeure may exclude the airline from liability. In any case, it is important to communicate calmly and professionally with the airline's customer service to find the best solution to the situation.
  • 11. Transfer of checked baggage
    Connections on a single ticket - Usually you do not have to pick up and re-submit your luggage, as the airline is responsible for carrying it on the next flight. Connections on separate tickets - In this case, you may need to pick up your luggage after the first flight and re-submit it on the second flight. Change of carrier - If the flights are operated by different airlines outside the same group, it is necessary to reship the baggage. Recommendations: Always check the details of the transfer process when booking. Consult the airline if you have any doubts.
  • 12. What to do if the airline loses your luggage?
    Report lost luggage - Immediately upon noticing that your luggage is missing from the baggage belt, report it to airport service personnel. You will usually find an airline customer service desk near the baggage belt where you can file a formal lost baggage report. Fill out a lost baggage report - Airline staff will ask you to fill out a Property Irregularity Report (PIR) detailing your lost baggage. Get a reference number: Once you file a lost baggage report, you will receive a reference number that will be used to track the progress of finding your luggage. Track the status of your luggage - Regularly track the status of your lost luggage through the airline's website or by contacting customer service directly. File a Complaint and Request Compensation - If your luggage is not found within a certain amount of time, you will be able to file a complaint along with a request for compensation for your lost luggage. Keep in mind that compensation policies may vary depending on the carrier and insurance terms.
  • 13. What to do if overbooking occurs on a flight?
    If you experience overbooking on a flight, i.e. selling more tickets than available seats on the plane, follow the steps below: Contact airline personnel - Contact airline personnel at the airport and inform them of your situation, asking for help in resolving the problem. Check the possibility of voluntary cancellation - Sometimes airlines offer passengers to voluntarily cancel their flights in exchange for compensation, such as a refund of the ticket cost or a free ticket for future travel. Know your rights - Familiarize yourself with applicable laws and the carrier's terms and conditions regarding overbooking to learn what your rights are and what compensation you may receive. Consider proposed solutions - If the airline offers a solution to the problem, make sure you understand the terms and benefits offered in exchange for voluntarily cancelling your flight. It is important to remain calm and aware of your rights in the event of overbooking. Airlines have an obligation to provide adequate compensation or support to passengers affected by this situation
  • 14. What if I don't show up for the first leg of the flight?
    If you do not show up for the first leg of your flight, this can lead to the following consequences: Loss of the rest of the flight - Airlines usually cancel the entire flight if you do not show up for the first leg of the trip. This means that the remaining segments of the flight will also be canceled. No refund - Without prior notification to the airline or rebooking, there is no way to get a refund for the remainder of the flight. Having to purchase a new ticket - If you still want to travel, you will have to purchase a new ticket for the remaining segments of your trip. The new ticket may be more expensive than the one you originally selected. If you expect to be delayed or miss the first leg, contact the airline's customer service to discuss possible solutions and next steps.
  • 15. Departure delay at the airport
    In the event of a departure delay at the airport, there are several steps passengers can take to minimize travel disruption and obtain appropriate support from the airline: Verify information - Check the current flight status using the airport information boards or using the airline's mobile app. Communicating with Customer Service - Contact the airline's customer service for information about the reason for the delay, planned changes to your flight plan, and any options available to you. Passenger rights - Knowing your rights as a passenger can be crucial. Depending on the regulations in your region, passengers may be entitled to compensation in the event of a long delay, free meals and drinks, and hotel accommodation in the event of long delays. Alternative plan - Consider other travel options, such as changing your flight to a later date, using other means of transportation, or staying in a hotel if the delay is significant and requires an overnight stay. Securing your travel documents - Make sure you have the necessary travel documents such as your passport, plane ticket and visas with you, especially if the delay may affect your travel plans or subsequent flight connections. Monitoring the situation - Check your flight updates regularly to keep up to date with changes and progress in resolving the situation. In the event of a flight delay, airlines will usually try to provide passengers with appropriate support and information, so it is important to maintain open communication with customer service and follow up on further guidance and instructions.
  • 16. Compensation for delayed flight
    Passengers can claim compensation for a delayed flight if they arrive at their destination at least three hours late from the scheduled time. If the flight cancellation is due to extraordinary circumstances that could not be avoided despite taking all reasonable measures, the carrier may be exempted from paying compensation. The amount of compensation for a delayed flight depends on the length of the route: Flights up to 1,500 km - 250 euros EU flights longer than 1,500 km and other flights between 1,500 and 3,500 km - 400 euros All other flights - 600 euros
  • 17. What are the benefits of access to the business lounge at the airport?
    Benefits of airport business lounge access can include: A comfortable and peaceful environment - The business lounge provides a place to relax away from the hustle and bustle and crowds at the airport. Complimentary food and drinks - Many business lounges offer complimentary snacks, drinks and sometimes even full meals. Access to amenities - Depending on the lounge, you may have access to comfortable work areas, free Wi-Fi, newspapers and magazines, a relaxation area and even showers. Customer service - Business lounge staff often provide support with travel arrangements, rebooking and other assistance
  • 18. How to access the business lounge?
    Airport business lounge access is usually reserved for passengers traveling in business or first class, members of higher-status airline loyalty programs, and credit card holders associated with loyalty programs or travel insurance offering this privilege. There are also airlines that allow passengers traveling in economy class to purchase access to the business lounge.
  • 19. Is it necessary to have a printed airline ticket with you?
    It is not necessary to print an airline ticket, as most airlines offer online check-in through a website or mobile app. After a successful online check-in, you will usually receive an electronic ticket that you can store on your mobile device or print as a backup.
  • 20. Can children travel without the supervision of a parent/guardian?
    Yes, children can travel unaccompanied by a parent/guardian, but this depends on the child's age and airline regulations and country law. Some important points: Child assistance services - Some airlines offer assistance services for children traveling alone, providing escort by airport staff and a dedicated cabin crew member during the flight. Parental Consent Forms - A consent form is usually required for parents or guardians to complete and sign for their child to travel without their company. The form may include emergency contacts and permission for your child to travel. Legal regulations - It is worth checking the legal regulations regarding the travel of children without parental supervision in the country of departure and destination. Before traveling, check with your airline and read their regulations to make sure your child's journey will be safe and compliant.
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